Wix Customer Support: How to Contact Wix (6 Visual Method)

Disclosure: We may earn a commission when you click on links to products or services we recommend. This helps us keep our content free for all. Learn more about how One Smart Sheep is funded.

Are you looking for how to contact wix but found no solution? Worry not because you've come to the right place. In this step-by-step visual guide, we will be your GPS, navigating you through the twists and turns of contacting the Wix team with 6 methods. 

You're curious about why someone might need to contact Wix, right? Well, there are plenty of reasons! Maybe you're facing a technical issue with your website, or perhaps you have a billing question. 

It could be that you need some help with design, or you're just seeking advice on which plan suits your needs best. Whatever the reason, Wix's support team is always there to lend a helping hand, making sure your website-building journey is smooth sailing.

If you have an urgent inquiry or require assistance, a friendly chat with their support, we've got your back. So, buckle up, and let's embark on this contact journey together because connecting with Wix is about to become a walk in the park.

How to Get In Touch With Wix Customer Care

Are you ready to reach out to Wix's customer care? Great choice! Their support team is super friendly and always eager to help. Let's break it down into easy-to-follow paragraphs, so you know exactly how to get in touch with them. 

First things first, head over to the Wix Help Center at www.wix.com/contact/. This is like the main hub for all things support-related. You'll find many articles and resources that may answer your question before you even talk to a human.

If you still need some extra assistance, it's time to submit a ticket. Scroll down to the "Contact Us" section and click "Submit a Ticket." You'll need to log in to your Wix account if you haven't already. 

Once you're in, select the relevant category for your issue, fill in the details, and hit "Submit." Boom! Your request is now in the hands of Wix's support wizards. 

Now, if you're more of a phone person, Wix has got you covered too. You can request a callback from the Contact Us page by clicking "Request a Callback." 

Wix Email Support

When getting help with Wix, you won't find a typical email assistance option. But don't worry; they've got something even better up their sleeve.

Instead of emailing, log onto Wix's platform and complete an online inquiry form. Log in to get started and choose the category that fits your problem, whether related to billing and subscriptions, SEO and analytics, or any other topic you need help with. It's a super convenient way to get your concerns addressed.

So, no need to fret about not having a specific email address. Wix has got you covered with its user-friendly online inquiry form. Try and see how their alternative solution surpasses traditional email support.

Upon choosing your subject matter (in this instance, let's assume it's 'Editor, Editor X, ADI & Live Sites'), you will be prompted to further narrow down the focus of your inquiry.

Wix Live Chat Support

Whenever you cannot locate the desired solutions through Wix's web-based inquiry form provided above, you will be presented with an assortment of alternatives.

Did you know that Wix has an awesome team of super-friendly members who usually respond within just a minute? Do you know that live chat feature you see in the image above? 

Well, guess what - you can access it in a smaller window too! Chatting and working on your Wix site simultaneously makes it a breeze.

We suggest trying out Wix's live chat for issues that can't be resolved through the online contact form above or when you need extra info. Live chat is perfect for those little concerns that might not warrant a phone call but still need that real-time connection with an expert to sort things out.

The coolest thing about Wix's live chat? It's available 24/7, unlike some phone support options. Now, we get why some people might still prefer call center help, especially if they'd rather chat about their support questions instead of typing them up for a chatbot.

Wix Call Center Support

If the Wix contact form previously mentioned does not meet your expectations, an alternative solution is to request a callback. 

In essence, this entails a Wix representative contacting you via telephone to deliver customized support as long as you have submitted the callback request and are logged into your Wix account on a desktop or mobile device.

Regrettably, Wix does not publicize a contact number on its website, preventing direct access to telephonic assistance. 

Nonetheless, Wix's team is typically highly responsive in returning your call, and they offer round-the-clock support in English, French, Spanish, and Portuguese. 

Additionally, if waiting in line is not your preference, you can opt for an upgraded plan that includes VIP phone support, which enables you to bypass others and receive priority call treatment.

Language Callback Operating Hours
Hebrew Sunday-Thursday 8AM-8PM (GMT +3)
Italian Monday-Friday 7AM-4PM UTC
Japanese Monday-Friday 9AM-9PM JST (GMT+9)
Korean Monday-Friday 8AM-4PM KST (GMT+9)
Portuguese Every day 4AM-8PM EST
English 24/7
Dutch Monday-Friday 7AM-4PM UTC
French Every day 6AM-10PM UTC
German Every day 6AM-7PM UTC
Spanish Every day 4AM-8PM EST
Turkish Monday-Friday 8AM-5PM UTC

Wix's Online Help Center

Do you know how pretty much all decent website builders have helpful resources? Well, Wix's "Wix Help Center" is something special.

It has this huge library of articles covering pretty much everything you can think of about the builder – content, payments, app integrations, point-of-sale solutions, and so much more. It's a fantastic companion to Wix's phone, live chat, and digital support options.

Go to the “Help” Option in the Header and then Click on the “Visit Help Center” link.

If you need help with something, just start by typing the main keywords into the search bar at the top, and you'll be on your way.

If you're still struggling to find the info you need, don't worry! Just keep scrolling down. Wix has many helpful resources and insightful articles that they've nicely sorted by topic. This way, you can quickly get the advice you want.

Submit a Ticket or Request a Callback

If your problem is not solved or you don’t understand the answer you can say in chat that you will talk to a human. Then it will give you some option like:

When you have selected your site in which you are facing a problem, then in WiX chat you will find “Submit a ticket” option.

Wix’s Social Channels

So, you know how Wix has this super cool social media presence, right? They've got a fun YouTube channel and an interesting blog. 

But, if you're more into using social media for getting quick and helpful customer support rather than just for entertainment, you'll want to connect with them on the big three: Facebook, Twitter, and Instagram. 

You know how people usually turn to Twitter when they're fed up with a company and can't get any help elsewhere? It's like their last resort to get a response, right? 

Well, I've noticed that you hardly ever need to do that with Wix. Their customer support is so on point and quick to help; it's honestly pretty impressive

You will find WiX  for customer support at Facebook Messenger.

Wrapping Up

So, you've been on the hunt to get in touch with Wix, and you finally found this comprehensive guide that showed you how to contact them. 

Now you know that contacting Wix's support team is a piece of cake. Whether you need assistance with technical issues, billing questions, design help, or just advice on the best plan, Wix is always there with its friendly and efficient support.

Their Help Center, online inquiry form, live chat, and call center support to ensure you're never left hanging. Their social media channels are also always available for quick and helpful customer support. 

Thanks to this guide, you're now a pro at contacting Wix, and you can confidently navigate through their support channels whenever you need assistance. Happy website building.


How do I speak to a live person at Wix?

To speak to a live person at Wix, you can request a callback through their support center. Go to the Wix website, navigate to the 'Contact Us' or 'Support' section, and follow the instructions to schedule a callback at a time that suits you. Ensure your account details and contact information are handy to facilitate the conversation.

Request a Call back from Wix

Answer: To request a callback from Wix, visit their official support page and look for the callback request option. You will likely need to log in to your Wix account and specify the reason for your call to help them prepare for your query. Choose a suitable time for the callback based on the availability shown.

How can I talk to someone at Wix?

To talk to someone at Wix, you can use the callback service offered on their support page. After logging in to your Wix account and accessing the support section, you can request a phone call from a Wix customer support representative to discuss your issue or query directly.

Does Wix support email?

Wix primarily offers support through their help center, phone callbacks, and live chat. They don't have a direct customer support email, but you can use the contact form on their website to send a message, and they will get back to you via the method you've selected for communication.

Is Wix customer service 24 hours?

Wix customer service hours can vary depending on the region and the type of support needed. While they strive to provide extensive coverage, 24-hour support is not guaranteed for all services. Check the Wix support page for the exact hours of operation and available support options in your time zone.

Where is Wix chat?

Wix chat support can be accessed through the Wix website. You usually need to log in to your Wix account and go to the support or help center section. Look for the chat icon or option to initiate a conversation with a Wix support agent. Availability may depend on your subscription plan and local working hours.

WordPress Website
Starting $450 USD
Wix to WP Migration
Starting $450 USD
HTML to WordPress
Starting $450 USD
Webflow to WordPress
Starting $450 USD